Customers
Inbound
Customers, on every channel, answered on arrival.
Line · business
You've got a Kru.
Sophia is a Kru — the front office your business never got around to hiring.
Sophia holds the posts your front office never filled. She picks up what comes in, decides against your house rules, and hands you what needs you.
every company engagement starts on a 15-minute call — no card, no commitment
Businesses whose calls and messages arrive faster than anyone can pick up.
01 · What runs on this line
The same Sophia, pointed at your situation.
These are not separate products you assemble. They are the parts of one Sophia, and each one links to the same page whichever line you arrived from.
Prospects
Sales Support
The follow-through around your reps.
The executive's own inbound
Executive Support
Your Ace in front of a leader's inbound.
Other companies' agents
Agent-to-Agent
An authenticated door for machine approaches.
Nothing gets dropped
Every call, text and message is picked up. What needs you is handed to you.
It holds the post
Put Sophia on a post and it is covered: days, nights, weekends.
You stay in charge
Your house rules decide what she says, never says, and hands off.
02 · The posts
Put Sophia on a post. It is covered.
A post is a named area of work. You decide which ones Sophia holds, and your house rules decide how she works each one.
Front Desk
Answers what comes in, books the appointment, chases the no-show.
a form on your site, a booking, a cancellation and a changed appointment.
Phones
Picks up the call, takes the message, texts back the one you missed.
a missed call and a call.
Inbox
Reads what lands, answers what she can, follows up the lead.
a text and a WhatsApp message.
Invoices
Sends the quote, sends the invoice, tells you when it is paid or late.
a paid invoice and an overdue invoice.
Reviews
Asks for the review after the job, thanks the good one, flags the bad one to you.
a new review.
JOOLT puts a Kru on your front office. Sophia holds the posts your business never filled — Front Desk, Phones, Inbox, Invoices and Reviews — under your house rules, and hands you what needs you.
03 · Watch it run
A deal, moved on your own board.
The line every company has heard before is “it updates your CRM”. What that is worth depends entirely on whose board it updates and whether anyone has to check it afterwards. So here is the specific version.
One deal, moved a step Worked example
The board is your CRM, not a copy of it
The columns are your own stages, read live from the system your team already works in. Sophia does not impose a process on you or ask you to run a second one alongside it.
She moves what she has actually worked
When a conversation moves a deal forward, the card moves with it — one step along, with the name, value and status updated to match what was said.
The move writes back, not into a side copy
The update goes straight to the same record your workflows, reports and reps already act on. There is no separate board to reconcile later.
The ones going quiet raise their hand
A card with no movement for a week is flagged rather than left to rot at the bottom of a column. Nothing needs to be noticed by a person first.
A seat without permission cannot move anything
Read-only means read-only. The refusal is explicit about what is missing and who can grant it, rather than a control that silently does nothing.
The board
Your stages, read from your own system. They are not drawn here because they are yours — no two boards have the same columns.
Sophia · moved a deal
Roof repair, in from a website form. The client confirmed the scope on the call, so the card moves one step along.
step 2 of 6step 3 of 6
Editable on the card: deal name, value, stage and status. Status is one of open, won, lost or abandoned — nothing freeform.
Sophia · saved
Written straight back to your CRM — the same record your workflows, reports and reps already act on.
Board and CRM in lockstep
Elsewhere on the board
Two cards have not moved in over a week and are flagged for a nudge. A third has never been sorted into a stage at all.
Needs a nudge · Not sorted yet
A read-only seat tries the same move
“Your role is read-only — ask an admin for member access to move deals.”
Refused · and it says why
Your reps still own the deal. Sophia keeps the board honest — moving what she worked, flagging what went quiet — so the pipeline reflects reality without anyone spending their evening tidying it.
A worked example of the shipped board, not a captured account. The stages are deliberately unnamed and unnumbered by us: they are read live from your own CRM, so a drawn column header would be invented. The editable fields, the four statuses, the seven-day staleness flag and the read-only refusal are the real ones.
04 · Your trade
Set up for the business you actually run.
Sophia is delivered by trade: the calls a plumber gets are not the calls a venue gets, and the rules she holds, the words she uses and the board she updates are set for yours. These are the trades we deliver today.
Auto repair
Sophia captures vehicle year/make/model, qualifies the symptom, quotes the diagnostic fee, and commits to a callback window the customer can plan around.
Caterer
Sophia answers every event inquiry — calls, texts, chat and your website, nights and weekends included — and takes the date, the guest count, the venue, the service style and every dietary need on the first conversation. The inquiry lands on your catering desk with the proposal already started from your own menu and rules, so your team prices it, sends it and takes the deposit without retyping a word.
Cleaning
Sophia books recurring clean schedules, handles quote requests with a standard price matrix, enforces the cancellation policy, and keeps the recurring client base from churning with timely re-engagement.
Dental
Sophia handles hygiene recall, new patient intake, insurance pre-auth tracking, and treatment plan follow-ups — so the front desk focuses on in-chair patients, not the phone queue.
Event Venue & Rentals
Sophia answers couples and hosts 24/7, checks the venue and every rental item against the live rental calendar, applies the owner's rules (capacity, minimum hours), holds the date, sends the deposit link from the client's own account, and runs deposit, balance, pickup, return and post-event follow-ups — so the owner never double-books a chair and never chases a deposit by hand.
Handyman
HVAC
Sophia answers every diagnostic call, qualifies emergency vs scheduled, books the right tech, and quotes the diagnostic fee verbatim — so the owner stops losing leads during peak heat or cold snaps.
Landscaping
Sophia handles seasonal spikes, qualifies lawn-care vs hardscape installs, books estimate visits, and keeps existing clients on annual maintenance retainers without you chasing renewals.
Legal (intake)
Med spa
Photography
Plumbing
Sophia separates the 'water everywhere' emergencies from routine drain calls, books the right time slot, and quotes the after-hours uplift before the caller even asks.
Real estate
Sophia books showings instantly, captures buyer/seller motivation on the intake, follows up after every showing, and routes active offers to the listing agent — so leads never go cold in the 48 hours when they're hottest.
Restaurant
Sophia takes reservations AND phone/SMS/WhatsApp orders, enforces the reservation cutoff, flags allergens for the chef, escalates large orders + large parties to a manager, and posts to your delivery partner — so the front-of-house phone stops ringing during dinner service.
Roofing
Salon
Sophia handles stylist preference, color-deposit collection, and the cancellation cutoff — so no-shows drop and your chairs stay full.
Short-Term Rental
Sophia answers guest inquiries across Airbnb, VRBO, and direct 24/7, qualifies dates and party size, books the stay, sends the door code at the right time, and handles in-stay questions — so the host stops living in the messaging app and never loses a booking to a slow reply.
Tax & insurance
Veterinary
Sophia handles vaccination reminders, boarding deposits, prescription refill requests, and after-hours emergency triage — so the front desk deals with in-clinic animals, not a ringing phone.
05 · What runs underneath
267 workflows, on 7 channels, one post.
A workflow is one thing Sophia does without being asked — answer the call, text the missed caller back, ask for the review, chase the deposit. Which ones run for you depends on your trade and your plan.
Every channel a customer uses
Phone · SMS · Email · WhatsApp · Instagram · Facebook · Google Business
Four plans, by name
Sophia Starter · Sophia Pro · Sophia Scale · Sophia Enterprise. Sold on a call, at a number set for your business — never a price list.
- Sophia Starter — 56 core workflows
- Sophia Pro — 143 core workflows
- Sophia Scale — 157 core workflows
- Sophia Enterprise
06 · Your card-processing statement
What you are overpaying, named line by line.
Send a statement. An auditor reads it and tells you where the money is going. Nothing counts as a saving until a later statement proves it — a range, never a promise.
Free statement audit
We read your processing statement and tell you exactly what you are overpaying, with the line items named.
Ready-to-send packet
Every letter written, addressed and ready to go — you send them, and if nothing comes back in 60 days the fee credits against the done-for-you fix.
Done-for-you fix
We execute every fix on your behalf — the letters, the retention calls, the lease, the switch if it comes to that — and we prove the savings on your own statements.
Sophia Watchdog
Every month Sophia re-reads your statement, flags new fees and rate creep, and sends you a short report.
Sophia
The full front-office operation — inbound, follow-up, executive screening.
Start the free statement audit
no card, no call — upload the statement and the audit comes back to you
07 · One more door
Sophia under your name.
Agencies and resellers
Sell Sophia to your own clients, under your brand.
An agency runs Sophia for its clients on our rail — their sub-accounts, your name on the door, JOOLT behind it.
08 · One category
Where this line sits.
Three lines, four capabilities, one Sophia underneath all of it. The gaps are boundaries we hold to, not features on their way.
One Sophia, three doors
Personal
A person whose name arrives somewhere before they do.
Business
Businesses whose calls and messages arrive faster than anyone can pick up.
The Sophia Network
Businesses that want the right requests reaching them, and the rest answered without a call.
Inbound
Every approach answered, whatever channel it came in on.
Inbound runs on the Personal line.Customers, on every channel, answered on arrival.
Inbound runs on the Business line.The job taken down conversationally, then qualified.
Inbound runs on the The Sophia Network line.Sales Support
The personal line does no selling and no lead generation.
Sales Support does not run on the Personal line.The follow-through around your reps.
Sales Support runs on the Business line.Qualified demand, matched by hand to the pro who wants it.
Sales Support runs on the The Sophia Network line.Executive Support
The gate: screened against a bar you wrote yourself.
Executive Support runs on the Personal line.Your Ace in front of a leader's inbound.
Executive Support runs on the Business line.No leader's gate in a marketplace.
Executive Support does not run on the The Sophia Network line.Agent-to-Agent
A door another company's agent can address you through.
Agent-to-Agent runs on the Personal line.An authenticated door for machine approaches.
Agent-to-Agent runs on the Business line.Not built for this line.
Agent-to-Agent does not run on the The Sophia Network line.The blanks are boundaries, not a roadmap. The personal line does no selling because that is a rule the product enforces, and a marketplace has no leader’s gate to run. Neither is a feature waiting to arrive.
Read across a row and one capability is running on every line that has it — the same rules engine, the same four outcomes, the same human as the hard stop. Read down a column and you have what a single line gets. It is one Sophia either way.
The rules change. The machinery does not.
09 · One platform
One Sophia. This is your side of it.
A person, a company and a trade buy the same Sophia, pointed at their own situation. If this page is not your side, one of these is.
A person whose name arrives somewhere before they do.
Personal
Your Ace: how you are represented, who gets through, and what she answers for you.
Businesses that want the right requests reaching them, and the rest answered without a call.
The Sophia Network
The Sophia Network is the Square: where Krus and Aces are found. Every door has Sophia at it, and asks meet offers. She answers by the owner's rules and hands the real ones through, Sophia to Sophia.
10 · Before anyone discusses terms
Start with where you stand.
Everything else here opens on a conversation. This does not. It is the first piece of real work rather than a brochure — the current position, written down, so the conversation afterwards starts from a shared set of facts instead of a pitch.
The assessment models what the front office is costing in your industry, layer by layer, and sets out the order it would be put right in.
- Where the work is leaking, layer by layer — inbound that is never answered, follow-up that never goes out, inquiries that never convert, scheduling, and the review cycle. Each one is modeled separately rather than rolled into a single number.
- The order it would be fixed in: a phased plan over the first ninety days, what Sophia would take first, and what deliberately stays with your team.
- The part that is not financial — the hours, the interruptions and the weekends the current arrangement costs, set out rather than alluded to.
- It is written the moment you submit it and it is yours: on screen immediately, and in your inbox. No call is required to unlock it and nobody phones you about it.
The promise
Every post held. Nothing dropped.