Company
We hold the posts.
You keep the judgment.
JOOLT puts a Kru on the front office of businesses whose calls and messages have outgrown the people handling them. We are not selling software for your team to administer — we are accountable for the posts being held, under your house rules, with your judgment as the hard stop.
The Joolt Group LLC
01 · How we work
Four things we hold to.
We would rather lose on an honest answer.
We would rather lose on an honest answer
Our Security & Trust page names the file behind every control we claim, and says plainly that we do not hold SOC 2. Finding that out on the third call is worse for both sides than reading it on the first.
Sophia speaks only from what you gave her
No invented answers. Where she does not know, she escalates to a person rather than producing something plausible. This is enforced in the product, not encouraged in a style guide.
A company engagement starts on a call. A personal seat you start yourself.
What Sophia should do, refuse to do and escalate is specific to each company, and cannot be chosen from a menu — so every company engagement starts on a call, including the ones that end there because we are not a fit. A person's own seat is different: it is priced on a public ladder, starts free, and is bought with a link.
The boundaries ship with the product
Inbound text is never treated as an instruction. Authority is an explicit list. A human is always the hard stop. These are checked automatically on every change we make.
02 · The line between us
We hold the posts. You keep the judgment.
The whole engagement is an allocation of work, so it is worth being specific about which side of the line each piece sits on.
Who carries what
JOOLT
We hold the posts
- Writing your house rules with you, then holding them
- Joining phone, messaging, email, calendar, CRM and billing
- Holding the posts — answering, screening, drafting, handing off
- Tuning the rules as you learn what you want handed to you
- Being accountable when something is wrong
You
You keep the judgment
- What qualifies, what never does, and who must be reached
- The tools your team already uses — nothing is migrated to suit us
- Every judgment call that commits the company to something
- The relationships. Sophia does the follow-through, not the selling
- The right to change any of it, without a change request
The line does not move quietly. Sophia does not acquire authority by being trusted for a while — what she may decide is an explicit list, and everything outside it escalates by construction.
03 · Contact
Start a conversation.
A company engagement has no checkout on this site: the scope is agreed on a call and a payment link comes from our team or your reseller. A personal seat starts free and is bought on the pricing page.
Talk to us
Fifteen minutes: which of the four lines you need, what your inbound looks like now, and whether this is a fit.
Talk to usa 15-minute call — no card, no commitment
Security review first?
Reviewers are welcome before a commercial conversation, not after. Every control we claim is already written down with the code that implements it.
Security & TrustResellers and partners
The personal line and some company engagements are sold through partners. Partner inquiries go through the same call.
The personal lineLegal and data
Our data processing agreement, privacy policy and terms are published and readable without asking us for them.
Data Processing AgreementCompany
Every engagement starts with a conversation.